• How long will my order take to arrive?

    Please allow 14 - 30 days for your order to arrive.

  • How will I receive my refund?

    Once the return has been approved, you will receive your refund via the same means used to make your purchase.

  • When will I receive my refund?

    Once the return has been approved and the item returned, you will receive a confirmation email indicating that the refund will be paid into your account within a few days.

    Remember that payments to your credit card always depend on your bank or building society processing times.

  • What is the deadline for returns? 

    Not entirely satisfied? No problem! You can return your item to us within 30 days. Please contact us about returning any items.

    Plus returns are free using PayPal, just click the banner below for more information:

  • Can I have another discount code?

    Yes! Checkout deals daddy for a discount code!

  • How can I be sure that I've made my purchase correctly?

    Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact us.

  • Can I track my order?

    Yes, you will receive tracking information after you have placed your order.

  • Can I cancel my order?

    As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

  • What should I do if I receive a faulty item?

    In the rare event of receiving an item that does not meet your expectations please contact us.

  • What should I do if I receive an incorrect item?

    If you were to accidentally receive an item that you did not order, please contact us.

  • Do you cover customs charges?

    Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Ultamodan. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.