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Frequently Asked Questions

How long will my order take to arrive?

For standard shipping, please allow 10 to 15 working days for your order to arrive. However, if you opt for Express Shipping at a cost of £49.99, you can expect your order to be delivered within 5 to 10 days. This Express Shipping time frame applies to both the United Kingdom and international destinations, ensuring a faster delivery no matter where you are located.

How will I receive my refund?

Upon approval of the return, your refund will be processed through the original method of payment you used during the purchase. We ensure a hassle-free refund process to provide you with a satisfactory shopping experience.

When will I receive my refund?

Once your return has been approved and the item has been received by our team, a confirmation email will be sent to you. The refund will then be processed, and you should see the amount credited to your account within a few days, depending on your bank's processing times.

What is the deadline for returns?

Your satisfaction is our priority. If, for any reason, you are not entirely satisfied with your purchase, you can return the item to us within 60 days of receipt. Please get in touch with our customer service to initiate a return, and we'll guide you through the process.

How can I be sure that I've made my purchase correctly?

Upon successfully completing your order, a confirmation email will be sent to your provided email address. This email confirms that your order has been received and is being processed. If you do not receive a confirmation email within a few hours, please contact our customer support for assistance.

Can I track my order?

Absolutely! Once your order has been dispatched from our warehouse, you'll receive an email containing tracking information. This will allow you to monitor the progress of your order as it makes its way to you.

Can I cancel my order?

We jump into action as soon as you place your order to ensure swift delivery. Due to this expedited processing, we're unable to cancel or modify orders once they've been placed. If you need additional items, you'll need to place a new order. For unwanted items, you can return them to us following our returns policy.

What should I do if I receive a faulty item?

We apologize for any inconvenience caused by receiving a faulty item. Please contact our customer support team as soon as possible, and we'll provide you with instructions on how to return the item and have it replaced or refunded.

What should I do if I receive an incorrect item?

Receiving an incorrect item is rare, but should it happen, please contact our customer support team. We'll ensure the correct item is sent to you as quickly as possible, and provide instructions on returning the incorrect item at no additional cost to you.